Explore a IT Support volunteer role that connects your experience with meaningful youth-centered service in Washington.
IT/Tech Support | Volunteer | Cougs 4 Kids
IT/Tech Support volunteer opportunity supporting Cougs 4 Kids youth programs across Washington.
Volunteer Role Overview
Provide practical technology support for volunteers, staff, events, training, and program operations while following privacy and security practices.
Key Responsibilities
- Troubleshoot common device, account, software, and connectivity issues.
- Support event technology setup and basic user training.
- Document solutions and escalate security or system concerns.
Qualifications
- Technical-support, systems, networking, or help-desk experience.
- Patient communication and commitment to data security.
- Respect for participant privacy, inclusion, and youth-centered service.
Commitment and Location
This is a flexible volunteer opportunity combining virtual collaboration with in-person activities when the role requires them. Volunteers complete orientation, a background check, and applicable youth-safety training.
About Cougs 4 Kids
Cougs 4 Kids connects WSU alumni, students, and community volunteers with programs that help marginalized youth build confidence, character, belonging, and opportunity. Learn more about Cougs 4 Kids, explore current opportunities, or discover ways to get involved.
Why This Volunteer Role Matters
Keep volunteers productive and program information secure by providing responsive, practical technology support. Your contribution will strengthen programs designed to help marginalized youth build confidence, character, belonging, and opportunity.
What You Will Own
- Set up and troubleshoot approved accounts, devices, forms, collaboration tools, and access.
- Document common solutions and help volunteers use technology confidently.
- Escalate security, privacy, or infrastructure issues and support responsible data practices.
You May Be a Great Fit If You Bring
- IT support, systems administration, help desk, information security, or technical customer-service experience.
- Patient explanations and a methodical approach to diagnosis.
- Respect for access controls, data privacy, and nonprofit technology constraints.
You do not need to match every preference to contribute. We welcome candidates whose professional experience, volunteer service, education, or lived experience prepares them to support this work.
What You Can Expect From Cougs 4 Kids
- A clear orientation, role expectations, and a primary team contact.
- Templates, program context, and practical tools for your assignment.
- A collaborative, inclusive environment where questions and ideas are welcome.
- Feedback and recognition that connect your work to visible community impact.
Commitment, Location, and Safety
This is an unpaid volunteer position. Scheduling is coordinated around program needs and volunteer availability. Planning may happen virtually, while some assignments require participation in Pullman or another Washington community. Before placement, the team will confirm the expected schedule, location, and deliverables. Roles involving youth may require orientation, a background check, and applicable safety training.
Frequently Asked Questions
What does success look like for the IT/Tech Support?
Success means communicating early, completing agreed work reliably, protecting participant privacy, and helping teammates deliver a welcoming experience. The team will establish practical priorities so you know what to focus on first.
Will I receive support?
Yes. A program leader will share context, answer questions, and provide the tools needed for the assignment. Volunteers are encouraged to raise concerns and suggest improvements.
Why volunteer with Cougs 4 Kids?
You can use skills you already have, grow through meaningful service, and join WSU alumni, students, families, and community partners working together for young people.
Ready to Make a Difference?
If this role feels meaningful, we encourage you to apply even if your experience does not follow a traditional path. Tell us what draws you to the mission and how your strengths could help.
Apply to volunteer with Cougs 4 Kids. You can also learn more about Cougs 4 Kids and explore other volunteer opportunities.